British Airways website compromised, customer data stolen

British Airways breach sees hackers take-off with customers' payment details

The National Cyber Security Center, which is part of Britain's GCHQ security and intelligence agency, says British Airways' recent customers should consider changing their passwords for bank and credit accounts, and monitor their accounts for any suspicious transactions.

Any claims from customers impacted by the breach will be managed on a case-by-case basis, British Airways explains on its data theft incident report website (link below).

The 15-day hack did not involve travel or passport details and the breach has now been fixed.

It added that the matter “has been resolved and our website is working normally”.

The carrier is advising all customers who believe they may have been affected to contact their bank or credit card provider and follow recommended advice.

Financial and personal data has been stolen from potentially hundreds of thousands of British Airways customers who booked online in recent weeks, extending a run of embarrassing technological mishaps suffered by the United Kingdom flag carrier.

Mat Thomas said he placed a booking on 27 August, but had not been contacted over the breach.

BA said all customers affected by the breach had been contacted on Thursday night.

Meanwhile, BA customers expressed their frustration with the airline on social media. We take the protection of our customers' data seriously and are very sorry for the concern that this criminal activity has caused.

In June, more than 2,000 British Airways passengers had their tickets cancelled because the prices were too cheap.

"Atrocious that I had to find out about this via news and twitter", he tweeted.

Almost 400,000 card payments have been affected (Picture: Getty Images)Which flight bookings were affected by the hack?

BA apologized in July after technology issues caused dozens of its flights to and from London Heathrow Airport to be canceled.

The airline promised to reimburse any financial losses suffered by customers directly because of the theft of this data.

"It is now a race between British Airways and the criminal underground", said Reschke, head of threat intelligence at Trusted Knight.

IAG also owns Spanish carriers Iberia and Vueling, as well as Irish airline Aer Lingus.

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