Microsoft puts Windows 10 update on hold after file deletion reports

Microsoft can recover lost files Windows 10 October 2018 Update - But You Need To Call Them

A few days ago, Microsoft was force to pause the rollout of Windows 10 version 1809, as upgraders complained that files in their computers' Documents, Pictures and Downloads folders had vanished.

"We expect this will allow us to better monitor the most impactful issues even when feedback volume is low", Cable wrote.

An updated version of the Windows 10 October 2018 Update is distributed to Insider Channels.

Prior to re-releasing the October 2018 Update our engineering investigation determined that a very small number of users lost files during the October 2018 Update.

Users who lost files typically had Known Folder Redirection set up, but the files hadn't been moved, Cable explained.

Furthermore, an early buggy version of the OneDrive client with autosave turned on didn't move files in users Documents and Pictures folders from the old location to the new one. If, for example, you moved the Documents folder from its location in the user profile to a new location, such as a secondary data drive, but some files remained in the old location, the setup logic for the version 1809 upgrade removed the folder in the old location as well as all of the files in it.

In April, Windows Insider guinea pigs reported a bug in this folder redirection feature that created empty copies of the so-called known folders - the standard issue directories like Desktop, Downloads, etc. "That change, combined with another change to the update construction sequence, resulted in the deletion of the original "old" folder locations and their content, leaving only the new "active" folder intact".

As the October 2018 update was only made available for customers who actively checked for updates in Windows Update, the company says that "the number of customers taking the October 2018 update was limited".

The feature is built-in to the Windows operating system.

However, if you're somebody who wants to keep hold of the files they've downloaded for whatever reason, or uses the folder for storage in some way, then obviously this is something you need to be careful around if you're using Disk Cleanup. Consequently, Microsoft plans to add a new feature to the Windows Insider Feedback Hub that will let users grade the "impact and severity" of a software flaw, Cable explained.

Microsoft support technicians "have the tools to get you back to a good state", Windows Insider Program lead Dona Sarkar tweets.

For those impacted by the file deletion bug, Microsoft Support is trying to recover data for users who may have experienced related data loss. Also, Microsoft Support and our retail stores customer service personnel are available at no charge to help customers.

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