US, Washington state investigating CenturyLink internet outage, 911 failures

US investigating Century Link internet outage 911 failures

Emergency 911 services in some USA states have gone down yesterday and today due to a massive outage reported at several CenturyLink data centers.

From various customer tweets, it appears the embattled Internet service provider first reported an outage at 3:54 a.m.

At 9:20 a.m., the Collin County sheriff's department posted on its Facebook the 911 system was still down in the area.

A CenturyLink outage that affected 911 emergency services throughout Washington state is being investigated by the federal government after stretching into a second day.

The head of the Federal Communications Commission said he has directed the FCC's public safety staff to launch an investigation into the nationwide outage.

Due to sporadic 911 outages in MA, public safety officials recommended individuals looking for emergency help use the 10-digit telephone number of the fire or police departments they wanted to contact.

The outages apparently began Thursday morning. 'We have made substantial progress in restoring and stabilizing services across the network over the last several hours, ' CenturyLink spokeswoman Linda Johnson said in a statement. Dispatchers in Pittsfield said they were unaware of anyone who had been been unable to call for emergency services during that time.

Some businesses in Idaho also lost the ability to make credit card sales, and some ATM machines weren't working in Idaho and Montana.

The company pledged to fix the issue by 1 a.m. PT on Friday but issues persisted throughout the morning.

The statement provided no other details, including the cause of the problem and how many customers were affected.

If you can not locate your police station's emergency phone number, call the State 911 Department at 508-872-2508, tell the dispatcher the exact location of the emergency and the dispatcher will transfer you to the correct police department.

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